Exchanges and Returns

All sales are final. Please choose carefully as we regret we are unable to offer a refund or exchange if you have made the wrong choice in style or pattern or have simply changed your mind. In the event that your refund request has been approved by our team due to faulty goods, a full refund of the value of your order will be redeemed in the account used to make the initial purchase. All eligible refundable item/s must be return within 14 days.

Refund or exchange requests must be made by e-mail at info@rosee.com.au. The customer is responsible for all costs associated with returning the product back to ROSEÉ unworn and in saleable condition, and must include all original boxes and packaging. As goods can take up to 7 working days to arrive with us, please ensure you allow adequate time for any return.

Please return your faulty item/s to: 

ROSEÉ
2/46 MILITARY ROAD. WEST BEACH. SOUTH AUSTRALIA 5024

Once your return is received and reviewed, we will send you a confirmation email. We will also notify you whether your refund has been approved.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

REFUSAL OF PARCELS

If you refuse a parcel you will be liable for the return costs and Customs charges if applicable. These charges will be deducted from the cost of your order.

LOST PARCELS 

If you have not Received your order, please email us via roseelabel@gmail.com. We will need to raise a full investigation with our couriers which can take up to 2 weeks to confirm with them that you have not received your parcel. Once we can confirm this, we will reimburse you or resend your package order.