Frequently Asked Questions

How will I know if you have received my order?

After you place your order, you will receive an email from us acknowledging that your order has been received. Only after your credit card details have been approved, the delivery address has been verified and the item(s) located, will your order be accepted and the item(s) shipped. At which point you will receive a second email from us confirming your order. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will not be processed.

Payments

All orders are calculated or converted into Australian Dollars. We accept all major credit cards including MasterCard, Visa, American Express, Amex, Diners and more.

How do I contact Customer Service?

If you have any questions which are not currently answered here, please contact our Customer Care team by email at info@rosee.com.au  

How do I tie my headwrap?

Our headwraps are versatile and can be worn in a way to suit our customer. For more inspiration on how to tie a headwrap, Google or YouTube “African headwrap tutorials” or follow us on Instagram, Facebook, Twitter and YouTube for more ideas.

How do I look after it? Can I wash it?

Just like you would treat a fascinator, ROSEÉ apparels are delicate statement fashion. Great care should be taken.

How do I store my apparels etc..

Every order you place at rosee.com.au will arrive wrapped like a precious gift. All items will arrive in beautiful package, ensuring that each item is perfect when you receive it and also doubles up as a pretty storage solution for your wardrobe!

Do you deliver internationally?

Yes. We delivery in the USA, Canada, Europe and China. For orders in other geographical regions such as but not limited to Africa, Asia and the Middle East please email our team: info@rosee.com.au for a quote.

Is it safe to use my credit card online at rosee.com.au?

Our site is very secure. We use internationally approved payment systems to process payments such as PayPal and the likes.